DYNAMICS 365 CUSTOMER VOICE | CAPTURE | ANALYZE | ACT

Dynamics 365 Customer Voice Consulting & Integration Services

Dynamics 365 Customer Voice Consulting & Integration Services

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  • 60 Minutes of Free consultation

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Why Choose Sataware?

We help businesses turn customer feedback into measurable action using Dynamics 365 Customer Voice. Our team builds intelligent survey systems that capture real-time insights, automate analysis, and integrate seamlessly with your Dynamics 365 environment.

Integration with Dynamics 365

We connect Customer Voice with Dynamics 365 Sales, Marketing, and Customer Service to unify feedback and automate workflows, helping teams respond faster and improve customer interactions.

Customizable Surveys for Targeted Insights

We create branded surveys for CSAT, NPS, and service feedback, optimized for accessibility and multi-channel delivery to capture accurate, meaningful insights.

Centralized Feedback Management

We set up unified dashboards that track feedback in real time, making it easy to spot trends, segment responses, and take proactive action.

Data Security and Compliance

We ensure full compliance with standards like GDPR and HIPAA, with encrypted storage and controlled access to protect customer data.

Custom Alerts & Follow-Up Actions

We configure automated alerts and workflows that trigger on key metrics, enabling quick responses that strengthen retention and customer satisfaction.

    Modern D365 Customer Voice Solutions for Business Growth

    We help businesses turn feedback into a strategic asset by aligning Customer Voice with business goals, enabling faster decisions, better service delivery, and measurable growth through smarter engagement.

    MODERN FEEDBACK MANAGEMENT

    We develop Customer Voice solutions that unify data collection, analytics, and automation. Our implementation ensures that every survey, metric, and response connects seamlessly to your business ecosystem for real-time insights and meaningful results.

    DYNAMICS 365 CUSTOMER VOICE SOLUTIONS BUILT FOR PERFORMANCE

    We align Customer Voice implementations with your customer engagement strategy. From planning and design to integration and optimization, every step ensures your feedback process is transparent, data-driven, and impactful. Our agile methodology emphasizes performance, automation, and measurable outcomes for continuous improvement.

    MODERN FEEDBACK MANAGEMENT

    We develop Customer Voice solutions that unify data collection, analytics, and automation. Our implementation ensures that every survey, metric, and response connects seamlessly to your business ecosystem for real-time insights and meaningful results.

    DYNAMICS 365 CUSTOMER VOICE SOLUTIONS BUILT FOR PERFORMANCE

    We align Customer Voice implementations with your customer engagement strategy. From planning and design to integration and optimization, every step ensures your feedback process is transparent, data-driven, and impactful. Our agile methodology emphasizes performance, automation, and measurable outcomes for continuous improvement.

    SURVEY CREATION

    SIMPLE TO CREATE SURVEY

    We design intuitive, brand-aligned surveys using Dynamics 365 Customer Voice. Our focus is on usability and adaptability, ensuring your teams can quickly launch, manage, and analyze surveys with minimal effort.

    Each survey template is optimized for engagement and response accuracy, delivering high-quality insights that drive meaningful business actions.

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    SURVEY CREATION

    SIMPLE TO CREATE SURVEY

    Our focus is on usability and adaptability, ensuring your teams can quickly launch, manage, and analyze surveys with minimal effort. Each survey template is optimized for engagement and response accuracy, delivering high-quality insights that drive meaningful business actions.

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    SMOOTH INTEGRATION

    SMOOTH INTEGRATION AND METRICS

    We ensure Customer Voice integrates effortlessly with Dynamics 365 applications, Power BI, Power Automate, and Teams. Our integrations create a single source of truth for all customer insights, automating workflows and streamlining reporting.

    This unified approach enhances efficiency, accelerates response times, and supports data-driven decision-making across departments. We further enhance system connectivity with automated alerts, synced data models, and real-time updates that keep your teams aligned and informed at every step.

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    SMOOTH INTEGRATION

    SMOOTH INTEGRATION AND METRICS

    We ensure Customer Voice integrates effortlessly with Dynamics 365 applications, Power BI, Power Automate, and Teams. Our integrations create a single source of truth for all customer insights, automating workflows and streamlining reporting. This unified approach enhances efficiency, accelerates response times, and supports data-driven decision-making across departments.

    OMNICHANNEL CONNECTIVITY

    OFFERS OMNICHANNEL CONNECTIVITY

    We help businesses capture feedback across web, email, SMS, chat, and mobile channels. This omnichannel strategy ensures every customer voice is heard and every interaction is tracked, allowing teams to deliver consistent and personalized follow-ups across platforms.

    We also optimize touchpoints for convenience and accessibility, ensuring customers can respond anytime, on any device, without friction.

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    OMNICHANNEL CONNECTIVITY

    OMNICHANNEL CONNECTIVITY

    We help businesses capture feedback across web, email, SMS, chat, and mobile channels. This omnichannel strategy ensures every customer voice is heard and every interaction is tracked, allowing teams to deliver consistent and personalized follow-ups across platforms.

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    GRAPHICAL METRICS

    GRAPHICAL REPRESENTATION OF METRICS

    We create intuitive dashboards and visual analytics in Power BI that convert complex data into easy-to-understand insights. You can monitor satisfaction levels, identify trends, and measure performance in real time by enabling smarter, faster, and more informed decisions.

    We enhance your analytics with drill-downs, automated reports, and trend forecasting so leaders can track progress, anticipate issues, and act with confidence.

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    GRAPHICAL METRICS

    GRAPHICAL REPRESENTATION OF METRICS

    We create intuitive dashboards and visual analytics in Power BI that convert complex data into easy-to-understand insights. You can monitor satisfaction levels, identify trends, and measure performance in real time by enabling smarter, faster, and more informed decisions.

    We enhance your analytics with drill-downs, automated reports, and trend forecasting so leaders can track progress, anticipate issues, and act with confidence.

    Industries We Serve

    We partner with industries such as finance, healthcare, retail, logistics, SaaS, and education to deploy Dynamics 365 Customer Voice solutions that improve engagement, strengthen trust, and enhance service quality.

    Growth with Dynamics 365 Customer Voice

    We help organizations transform feedback into strategy with Dynamics 365 Customer Voice. Our solutions empower leaders with clear visibility into customer needs, satisfaction trends, and operational improvements by helping them make faster, smarter decisions.

    We continuously refine your Customer Voice ecosystem for higher accuracy, automation, and actionable insights.

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    Industries We Serve

    We partner with industries such as finance, healthcare, retail, logistics, SaaS, and education to deploy Dynamics 365 Customer Voice solutions that improve engagement, strengthen trust, and enhance service quality.

    Growth with Dynamics 365 Customer Voice

    We help organizations transform feedback into strategy with Dynamics 365 Customer Voice. Our solutions empower leaders with clear visibility into customer needs, satisfaction trends, and operational improvements by helping them make faster, smarter decisions. We continuously refine your Customer Voice ecosystem for higher accuracy, automation, and actionable insights.

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    Leading Dynamics 365 Customer Voice Experts

    We deliver secure, scalable, and integrated Customer Voice solutions that enhance feedback management, accelerate insights, and drive customer loyalty.

    Survey Design & Customization

    • We design intuitive, branded surveys aligned with your objectives.

    • We tailor question logic, branching, and templates for accurate insights.

    • We optimize every survey for higher engagement and reliable responses.

    • We ensure accessibility, responsiveness, and easy multi-channel deployment.

    • We help teams launch and manage surveys quickly with minimal effort.

    • We deliver survey structures that support meaningful decision-making.

    Dynamics 365 Customer Voice Experts

    Integration & Automation

    • We integrate Customer Voice seamlessly with Dynamics 365 apps

    • We automate workflows, follow-ups, and notifications using Power Automate.

    • We connect feedback to CRM, Power BI, Teams, and external systems.

    • We ensure synchronized, real-time customer sentiment across touchpoints

    • We eliminate manual tasks through automated response handling.

    • We create a unified feedback ecosystem that improves operational efficiency.

    Monitoring & Continuous Improvement

    • We build dashboards for real-time metrics, trends, and sentiment analysis.

    • We help teams track CSAT, NPS, and KPI shifts with visual clarity.

    • We configure alerts for key changes in feedback or customer behavior.

    • We analyze patterns to guide smarter decisions and proactive actions.

    • We refine your setup continuously for higher accuracy and performance.

    • We ensure your feedback system evolves with your business goals.

    Begin Your Dynamics 365 Customer Voice Journey Today!

    We design, integrate, and optimize Customer Voice solutions that capture meaningful feedback, automate insights, and enhance customer engagement. Our expertise helps you turn every response into measurable business growth.

    FREQUENTLY ASKED QUESTIONS

    What to Know About Dynamics 365 Customer Voice Consulting & Integration Services?

    Dynamics 365 Customer Voice is Microsoft’s enterprise-grade feedback management platform designed to help businesses capture, track, and understand customer sentiment in real time. It allows you to create branded surveys, collect responses across multiple channels, and analyze insights directly inside Dynamics 365. By connecting feedback to your CRM data, it provides a full view of the customer journey, helping you identify satisfaction trends, improve service quality, and make decisions based on accurate, centralized information. Businesses use Customer Voice to strengthen engagement, measure performance, and transform customer feedback into actionable improvements.

    Customer Voice integrates seamlessly with the entire Dynamics 365 ecosystem, including Sales, Customer Service, Marketing, and Field Service. Survey responses automatically appear in related customer records, allowing teams to trigger workflows, tasks, or alerts the moment feedback is submitted. This integration ensures customer insights are not lost in separate tools by everything is connected, automated, and easily accessible inside your CRM environment.

    Yes. Customer Voice allows full customization of surveys, including brand colors, logos, messaging, and layouts in order to create a consistent customer experience. You can add advanced branching logic, personalized questions, conditional flows, and dynamic fields pulled from your CRM data. This ensures each respondent receives a tailored, meaningful survey experience rather than generic, repetitive form-based questions.

    Customer Voice supports multiple types of feedback such as CSAT (Customer Satisfaction), NPS (Net Promoter Score), CES (Customer Effort Score), post-service feedback, onboarding surveys, and product experience evaluations. You can also collect open-ended responses, ratings, rankings, and free text inputs. The platform’s flexibility makes it suitable for every business scenario, from customer lifecycle monitoring to employee satisfaction and partner engagement assessments.

    Customer Voice operates within Microsoft’s highly secure cloud environment, which complies with global standards such as GDPR, HIPAA, ISO, and SOC. All data is encrypted at rest and in transit. Administrators can configure role-based access controls, multi-factor authentication, and audit trails to ensure only authorized users can access sensitive information. Because Customer Voice uses Microsoft’s proven security architecture, businesses benefit from enterprise-level protection and continuous compliance updates.

    Absolutely. Customer Voice integrates deeply with Power Automate, allowing businesses to create intelligent workflows triggered by survey responses. If a customer reports a negative experience, the system can automatically open a support ticket, send a follow-up email, notify a team member, or escalate an issue. Automated processes ensure faster resolution times, improved accountability, and consistent customer care without manual intervention.

    Customer Voice captures data instantly and presents insights through dashboards, charts, and analytics. These visualizations allow teams to track response rates, satisfaction trends, sentiment patterns, and performance metrics as they evolve. By connecting with Power BI, you can create advanced reports that highlight correlations and long-term trends. This real-time visibility helps organizations understand customer expectations, prioritize improvements, and monitor the impact of service enhancements over time.

    Yes. Customer Voice supports survey distribution via email, SMS, QR codes, web embeds, and customer portals. You can integrate surveys into automated journeys, send them after service interactions, or trigger them based on CRM workflows. Multichannel distribution increases reach and response rates by ensuring customers receive surveys in their preferred communication method.

    Customer Voice provides actionable insights that reveal what customers truly think about your products, services, and interactions. By collecting feedback at key touchpoints, businesses gain a deeper understanding of customer needs and can address concerns before they escalate. Automated alerts for low scores help teams respond faster, while long-term analytics reveal improvement opportunities. This creates a proactive, rather than reactive, customer experience strategy that strengthens loyalty and boosts satisfaction.

    Yes. Although Customer Voice is designed to integrate smoothly with Dynamics 365, it can also be used independently. Survey data can be exported or integrated with other platforms using APIs, Power Automate connectors, or third-party tools. Many organizations without Dynamics 365 still use Customer Voice due to its ease of use, AI-driven insights, and enterprise-level security.

    Survey workflows can be customized extensively. You can configure logic based on response scores, specific selections, or customer profiles. Workflows can route feedback to the right team, start internal processes, or update CRM records automatically. These flexible, automated journeys ensure surveys are not just informational, they become an active part of your operational strategy.

    Yes. Customer Voice includes sentiment tracking tools that reveal long-term behavior and emotional trends. By comparing results across months, departments, or service stages, businesses can see where satisfaction increases, decreases, or stabilizes. The system also highlights recurring issues, allowing leaders to take corrective action and improve processes with precision and confidence.

    Customer Voice provides built-in analytics such as summary dashboards, response trends, sentiment analysis, NPS tracking, and detailed question-by-question insights. When combined with Power BI, businesses can create custom reports, segment data by demographics or service history, forecast future satisfaction trends, and integrate insights with other data sources. This gives organizations a unified view of their customer landscape.

    Customer Voice ensures full compliance with global regulations by offering audit logs, consent management, secure data storage, and customizable retention policies. Organizations can control how long survey responses are stored, determine who can view specific data, and configure GDPR-compliant consent statements. These governance controls give businesses confidence that their feedback processes align with legal and ethical standards.

    Yes. We provide complete end-to-end support for Dynamics 365 Customer Voice. This includes discovery, survey design, system integration, workflow automation, security configuration, dashboard setup, and user training. We also offer ongoing monitoring, updates, and optimization to ensure your Customer Voice environment continues to deliver accurate, actionable insights. Our long-term partnership approach ensures your customer feedback strategy stays relevant, effective, and ready to scale as your business grows.