10 Website Technical Support Myths You Need To Know

Working in an agency that offers website design and development, we’ve come across a whole host of myths and misconceptions when it comes to the process of getting a new website. So, we’ve pulled together some of the most common ones here, so you don’t fall prey to them.

Website technical support myths

Creating a linear website, one-off process

People are flexible and constantly changing. Similarly, websites are human products aimed at other humans. A lot of people assume that creating a website is a linear process that has a beginning, middle and an end. In reality, websites require more of a loop/ongoing process.

Once a website launched, it’s a cakewalk

There’s monitoring and maintenance that needs to happen, at a minimum. The web changes even more rapidly than individual websites, and as new security threats arise, you need to be taking care of the relevant features of your site.

You have to like your website

The goals of your business are more important than personal preference. And often those goals are better met by a website that’s designed to lead customers on the right journey than one that looks super fancy.

Minimalism is king

A couple of years ago everyone started using flat design, flat colours, minimal navigations, and sparse text. Minimalism isn’t always the right choice. Apple can do it, because their brand is so well known that they don’t need a lot of text on the page. But most businesses need enough content to attract, engage, and delight their visitors.

More features, the better

We’ve had too many clients to count asking if they could implement this thing and that thing, and this other thing, on the website. New features come out and of course we as humans want to include them to show we’re modern and keeping up and know what things like ‘blockchain’ mean. More elements that need to be integrated, more time to load the page, more tweaks and customization to the code.

Homepage is the most important element

When someone types a search query into Google, the results will be the best page for that specific query. Sure, if they searched for your business, then your homepage would likely be the best.

Design fixes everything

The design is an essential tool to support your website content, not the other way around. It’s lovely to have a fancy design but it doesn’t always mean it’s the best practice.

New website means more traffic right away

You just launched a new website with a cool design, but don’t expect to see thousands of new customers coming in the very next day. A new design doesn’t automatically grow your traffic or fix your conversion rate. It’s one thing to launch a well-designed website, it’s another thing to bring in greater traffic and conversions.

Don’t need a mobile or responsive site because most of my visitors are on a desktop

Mobile traffic is surpassing desktop traffic so by not having a responsive website, you’re automatically alienating millions of potential customers.

Websites can be done on a really tight budget

The process of designing and building a website can vary from one project to another. But generally, you get what you pay for. If your budget is really thin, expect a result that matches. As obvious, higher budgets get you better content, design, code, and experience.


It’s easy to get overwhelmed by every single myth that pops up on the internet. When it comes to WordPress, there are so many resources out there that it’s effortless to see whether the things we hear are true or not.